Terms of service

Welcome to Thendral Herbal. By accessing our website or placing an order with us, you agree to the following Terms of Service.

1. General

These Terms of Service apply to all visitors, customers, and users of our website.

We reserve the right to update or modify these terms when required. Any changes will be published on this website.

2. Products

We make reasonable efforts to ensure that product descriptions, images, prices, quantities, and other information displayed on our website are accurate.

Actual product packaging, colour, or appearance may vary slightly from the images shown on the website.

Customers should read the product label, ingredients, usage instructions, and other information before using a product.

3. Orders

All orders are subject to product availability and order acceptance.

We reserve the right to cancel or refuse an order in cases such as incorrect pricing, payment failure, suspected fraudulent activity, stock unavailability, or incorrect customer information.

If a prepaid order is cancelled by us, the applicable amount will be refunded to the original payment method.

4. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Customers must provide accurate billing and payment information while placing an order.

Online payments are processed through secure third-party payment providers. We do not directly store your complete card or banking information.

5. Shipping and Delivery

Orders are shipped to the delivery address provided by the customer during checkout.

Estimated delivery times are provided for convenience and may vary due to courier delays, weather conditions, public holidays, incorrect addresses, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address and phone number.

Shipping charges applicable to an order will be displayed during checkout before payment.

6. Returns and Refunds

Returns, replacements, and refunds are handled according to our Return and Refund Policy.

Customers should review the Return and Refund Policy before placing an order.

7. Order Information

Customers are responsible for ensuring that their name, email address, phone number, shipping address, PIN code, and other order information are correct.

Thendral Herbal will not be responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

8. Website Use

You agree not to misuse our website, attempt unauthorized access, interfere with the operation of the website, submit fraudulent orders, or use the website for any unlawful activity.

All website content, including our brand name, logo, product images, graphics, and original content, may not be copied, reproduced, or commercially used without permission.

9. Third-Party Services

Our website may use third-party services for payments, shipping, analytics, and other functions.

Your use of certain third-party services may also be subject to their respective terms and privacy policies.

10. Limitation of Liability

To the extent permitted by applicable law, Thendral Herbal will not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.

Nothing in these Terms of Service is intended to limit or exclude any rights available to customers under applicable consumer protection laws.

11. Privacy

Customer information is collected and processed in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how your personal information is collected, used, and protected.

12. Governing Law

These Terms of Service are governed by the applicable laws of India.

Any customer rights and remedies available under applicable consumer protection laws will continue to apply.

13. Contact Us

For questions regarding an order or these Terms of Service, please contact us at:

Email: thendralherbal2024@gmail.com