Shipping policy
Thank you for shopping with Thendral Herbal. We aim to process and deliver your orders safely and on time.
Shipping Coverage
We currently ship orders across India to serviceable PIN codes.
Delivery availability may depend on the customer's location and courier serviceability.
Shipping Charges
Shipping charges are calculated based on the total weight of the products in your order:
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Up to 900 grams: ₹30
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Above 900 grams: ₹60
The applicable shipping charge will be displayed at checkout before payment.
Delivery Time
Estimated delivery time is 3 to 5 business days after the order is shipped.
Delivery times may vary depending on the delivery location, courier availability, public holidays, weather conditions, or other circumstances beyond our reasonable control.
Order Processing
Orders will be processed after successful order confirmation.
Once your order has been handed over to the courier partner, delivery will be made to the shipping address provided during checkout.
Shipping Address
Customers are responsible for providing a complete and accurate:
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Name
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Phone number
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Shipping address
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City and State
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PIN code
We may not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
Delivery Delays
While we make every reasonable effort to ensure timely delivery, occasional delays may occur due to courier operations, weather conditions, public holidays, high order volumes, or other circumstances beyond our control.
Damaged or Incorrect Orders
If you receive a damaged, leaking, defective, expired, or incorrect product, please contact us within 48 hours of delivery.
Please provide your order number along with clear photos or videos of the product and packaging.
Such requests will be handled according to our Return and Refund Policy.
Contact Us
For any shipping or delivery-related questions, please contact us at:
Email: thendralherbal2024@gmail.com