Refund policy

Due to the nature of our food and herbal products, we do not accept returns or exchanges for change of mind once an order has been delivered.

We offer a replacement or refund if:

• The product is damaged or leaking upon delivery.

• You receive the wrong product.

• The product received is expired or defective.

If you experience any of the above issues, please contact us within 48 hours of delivery at thendralherbal2024@gmail.com with your order number and clear photos or videos of the product and packaging.

Once your request has been reviewed and approved, we will arrange a replacement or refund, as applicable.

Approved refunds will be processed to the original payment method. The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

Shipping charges are non-refundable unless the issue was caused by us.

This policy does not affect any rights available to customers under applicable consumer protection laws.